Policy

Cancellation Policy

• Cancellation before 48 hours will not attract any retention.
• Cancellation within 24 Hours before the Check-in will attract one-night retention.
• There will be no refund-credit note can be extended for the paid amount less retention charges (Valid for cancellation within 24hours only)
• The Mentioned Credit amount can be adjusted against future bookings as per the applicable tariff for the new amended dates.
• Refunds only through Cheque for bookings made by cheque/Cash/bank transfer.
• The original receipt has to be submitted to claim refund.

Payment Mode

• You can pay in advance or you can pay at the hotel if your selected room type has this option.
• All Major Credit & Debit cards are accepted.

Check In/out

• Hotel Check-in Time is 12.00Noon, Check-out Time is 12.00Noon

General Terms and Conditions

• The primary guest must be at least 18 years of age to be able to check into the hotel.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID, the guest will not be allowed to check-in.
• PAN card is not accepted as a valid ID card.
• Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
• Extra mattress will be provided for triple occupancy bookings.
• Pets are not allowed in the hotel premises.
• Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
• Certain destinations may have different policies for specific times during the year.
• Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
• Certain policies are booking specific and the same will be informed to the customer at the time of booking.
• Smoking is strictly prohibited in Hotel rooms. We really take pride in keeping all our rooms fresh and clean hence we discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help in identifying smoking zone.
• Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, BTP Inn will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options
• As we continue to strive to improve our services, BTP Inn may reach out to guests to get a feedback of their experience through calls or messages or visitors book.
• If guest fail to check in on the arrival date but still continue your travel plan to stay at the hotel, kindly contact us urgently so that we can keep the room ready for you for the rest of nights. Otherwise as mentioned above, the entire reservation will be auto cancelled and no refund will be issued.
• Shorten stay is subjected to whole period charge whether or not you stay the whole period. If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.